Refund and Rental Policy
Last Updated: March 2026
This policy explains the terms related to battery rentals, billing, and refund requests.
Rental Charges
Rental charges begin when a battery is released from a charging station. Standard pricing:
- $2.50 first hour
- $0.80 each additional hour
- $7 maximum daily charge
Pricing may vary by location.
Battery Return
Batteries must be returned to a compatible charging station.
If a battery is not returned, a replacement fee of $25 will be charged to the payment method used for the rental in accordance with our Terms of Service.
Incorrect Charges
If you believe you were charged incorrectly, please contact our support team and provide:
- Date of rental
- Location of the station
- Last four digits of the payment card used
We will investigate the transaction and respond as quickly as possible.
Refund Eligibility
Refunds may be granted in situations such as:
- Station malfunction
- Charging equipment failure
- Duplicate charges
- Billing errors
Refund requests are evaluated on a case-by-case basis.
Non-Refundable Situations
Refunds may not be granted for:
- Failure to return a battery
- Damage to equipment
- Charges resulting from normal rental usage
Disputes
Customers are encouraged to contact support before initiating a chargeback with their bank. Many issues can be resolved quickly through customer support.
Contact
For refund or billing assistance, please contact:
info@enzergy24.com
Rental Charges
Rental charges begin when a battery is released from a charging station.
Standard pricing:
- $2.50 first hour
- $0.80 each additional hour
- $7 maximum daily charge
Pricing may vary by location.
Incorrect Charges
If you believe you were charged incorrectly, please contact our support team and provide:
• Date of rental
• Location of the station
• Last four digits of the payment card used
We will investigate the transaction and respond as quickly as possible.
Refund Eligibility
Refunds may be granted in situations such as:
• Station malfunction
• Charging equipment failure
• Duplicate charges
• Billing errors
Refund requests are evaluated on a case-by-case basis.
Non-Refundable Situations
Refunds may not be granted for:
• Failure to return a battery
• Damage to equipment
• Charges resulting from normal rental usage
Disputes
Customers are encouraged to contact support before initiating a chargeback with their bank. Many issues can be resolved quickly through customer support.
Contact
For refund or billing assistance, please contact: info@enzergy24.com